ChatGPT, GenAI Security: An Opportunity for MSSPs

Managed security service providers (MSSPs) are often leveraging AI technology to enhance their ability to detect and respond to cybersecurity threats. AI can significantly improve the efficiency and effectiveness of security operations by automating routine tasks, analyzing vast amounts of data, and identifying patterns that indicate potential security incidents.

Generative artificial intelligence (AI), specifically ChatGPT’s ability to understand questions and generate accurate answers, is generating both excitement and fear among businesses and consumers. Rarely has a new technology brought such a wide range of reactions to the forefront.

Vertical industries afraid of ChatGPT

In line with this, a new study sponsored by ChatGPT service provider: AIPRMout of 3,000 U.S. executives, the healthcare industry is most fearful of ChatGPT, with nearly a quarter (24%) of respondents distrusting the AI ​​tool. I did.

In contrast, users in the professional, scientific, and technical services industries (33%) were the most frequent adopters.

AIPRM, which commissioned this research, looked for opportunities that could benefit the performance of organizations in target industries. We asked executives from 15 different industries which U.S. industries are most skeptical of ChatGPT and what their biggest concerns are about the technology.

Security concerns are the main reason for distrust of ChatGPT, cited by 22% of respondents, and it’s no surprise.

Here are the top five industries most concerned about how ChatGPT will impact their business.

In addition to trust data, here are the top 5 industries that think ChatGPT is not useful for their business.

Here are the top five industries that use ChatGPT regularly or occasionally.

Businesses fear cybersecurity risks

Christophe C. Chambers, founder and CEO of AIPRM, said some companies fear unpredictable outcomes and cybersecurity risks.

“Some may be concerned about the unpredictable consequences of using AI in the workplace, especially concerns about cyber security risks with new technologies. But AI is not a risk in and of itself; ” he said. As long as you have good control over your tools, they have been shown to improve business performance. ”

Cember offered the following cybersecurity advice for users of ChatGPT or other generative AI tools:

“The overriding concern for many users is the potential security risk. Generated AI can be exploited by malicious actors seeking to access data and cause damage, but viruses Security software and secure file sharing can help protect your workplace’s computer systems.” However, a key factor is to stay up to date with the latest advances in the technology field. This will help you better understand the capabilities, limitations, and risks of AI. ”

Opportunities for MSSPs on safe use of Gen AI

This is where MSSPs come in with the ability to educate and train their employees on how to properly leverage AI to bring benefits and avoid the pitfalls of using AI. For example, a customer who may have fallen victim to a socially engineered malware attack can rely on her MSSP to identify and report potential threats through AI.

Additionally, patch management and ensuring customers’ security profiles are up to date is an important role MSSPs can play. Another way MSSPs can contribute is by helping organizations navigate regulatory and compliance regulations and intellectual property violations.

“Using AI-generated content can inadvertently infringe on existing intellectual property, which could lead to copyright and infringement claims,” ​​Cemper said. “Additionally, to prevent such claims and GDPR fines, companies can verify how training data is obtained and verify that AI suppliers have a legal basis to process the data. is needed.

You can see the entire study data here.